Due to our constant commitment towards our
clients, we are currently improving our Management System,
having been certified in a Quality Assurance System, under
ISO 9001 Standards. Thus, we would like to know your opinion
on our services.
The person answering this evaluation should
preferably have direct contact with Mareas S.A. Name and
/ or position of evaluator is optional.
1. Qualify our services regarding continuous quality maintenance |
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2. Are your requirements answered kindly and diligently? |
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3. In emergency situations, have you found a good service and solutions? |
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4. Does our staff behave ethically and professionally? |
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5. Does the collection department act with good manners? |
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1. Having suppliers certified in ISO 9000 Standards |
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2. Telephone attention to be efficient and friendly |
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3. Quick fulfillment of services |
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4. Ethical
and professional interpersonal relations |
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5. Services
continuous quality |
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All data is processed
and then assessed during the Quality Committee meeting.
Management decides when non-conformities and corrective
and/or preventive actions apply, in order to improve the
situation. After taking said actions, results will be checked
against the next satisfaction survey.